Terms & Conditions

Online Store terms

Terms and conditions of sale

Our wine store terms and conditions can be found below. If you have any questions please don’t hesitate to email us. Have a look, then wander back to the store when you’re ready.

All transactions are processed in AUD and delivery is only available within Australia.


Shipping policy

The price is $10 flat rate for the whole of Australia.

Shipping is in AUD and only available within Australia. For orders outside Australia please call us on +61 (03) 9730 2500.

Products and subscriptions are shipped the Monday following payment confirmation. Payment must be cleared before we ship anything.

Shipping price is per order. If purchasing a subscription, shipping is free in Australia.


Customer service policy

Zonzo Estate is committed to providing exceptional customer service and products. We endeavour to ensure all products on our website are in stock and pricing is true and correct. If an ordered item is unavailable or we’re unable to fulfil your order, we will notify you within 2 business days to arrange an alternative, backorder or refund.


Cancellation policy

If you wish to cancel your wine club subscription, you can at any time by calling Zonzo Estate on +61 (03) 9730 2500. You cannot cancel via our website.


Refund policy

Please choose carefully. We do not provide refunds if you change your mind or make a wrong decision. You are entitled to a refund or exchange where goods are faulty, have been wrongly described or are different to the product purchased on the website.


Gift cards

Gift cards or notes of credit purchased in the restaurant and website:

• cannot be redeemed for the cost of shipping
• are redeemable for the purchase of goods at Zonzo Estate
• are redeemable on any purchase in the online store at zonzo.com.au
• cannot be replaced if lost/stolen
• will be given as a voucher if change is required
• expire 3 years from the date of purchase

Extensions are not granted on any gift cards.


Payments

All transactions are processed in AUD.

Credit card payments are processed securely through third party payment processors (Stripe, Apple Pay and Google Pay) and are subject to the terms and conditions of the respective processor. Upon completion of your payment we will email you a receipt. We are not able to access your credit card details. Payment is due on order. Goods will not be dispatched until payment has cleared.

The prices outlined are in Australian dollars (AUD) and do not include postage. Postage prices are a flat fee within Australia.

International shipping can be arranged by calling us on +61 (03) 9730 2500. Some countries outside Australia may require import duties and tax to be paid. You are responsible for paying duties and taxes in your country if applicable. Prices may change at any time, but at no point will the cost of an active subscription increase.

When choosing to pay via subscription, you are accepting to pay on a recurring basis and acknowledge an automatic payment will be made from your credit card based on the terms set forward in your subscription. The first payment will be made immediately, with subsequent payments made every month until you cancel your subscription.


Security policy

When purchasing from Zonzo Estate your financial details are passed through a secure server using the latest 128-bit SSL encryption technology. If you have any questions regarding our security policy, please contact us.


Website terms of use

Use of any of the websites hosted on the following domains (Zonzo Estate) signifies your agreement to the terms: www.zonzoestate.com.au


Disclaimer

We endeavour to keep all information contained on our website up-to-date. Prices, listings and other information are subject to change and for information purposes only. Zonzo Estate assumes no responsibility for errors or omissions on the aforementioned website. Please verify all information via email or telephone.


Links to third party websites

The Zonzo Estate website may contain hyperlinks to websites operated by parties other than those within Zonzo Estate. Zonzo Estate does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of their material or any association with their operators.


Limitation of liability

Neither Zonzo Estate nor any of its directors, employees or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection to the use of Zonzo Estate’s website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Restaurant Booking Terms

The following terms and conditions are specific to bookings made for the restaurant. For terms specific to weddings, please go to our weddings page. For any other information contact us.


PREPAYMENTS & DEPOSITS

Most bookings are required to make prepayment or pay a deposit at the time of booking to secure their reservation. Please see below for details. Reservations can be made via phone Monday to Friday, +61 (03) 9730 2500

Weekend and public holiday reservations

Prepayment is required in full for the food component at the time of booking. All payments are non-transferable or non-refundable once made.

Beverages must be paid on the day, cashless (Visa and Mastercard only). Cash is not accepted.

Please note: this may also apply during peak times on weekdays

Weekday reservations

If your booking is under 8 people (including children and infants) you are welcome to book a table through our team or website. No deposit required.

If your booking is 8 or more people you will be required to make prepayment for the food component at the time of booking to secure the reservation (this cost does not apply to children under 12 years of age). All payments are non-transferable and non-refundable once made. We are unable to take tentative bookings without payment.

Please note: these terms may vary during peak times.

Cancellation policy

All payments are non-transferable or non-refundable once booked.

Late policy

Bookings arriving more than 30 minutes from scheduled start time will have their table and prepayment forfeited.


MENU AVAILABILITY

Weekend + public holiday reservations

Our set $55 per person Festa menu applies to all groups (adults only). Children under the age of 12 are exempt.

Please note: this may also apply during peaks times on weekdays.

Weekday reservations

If your booking is under 8 people (including children and infants) you are welcome to order a la carte from the menu.

If your booking is 8 or more people (including children and infants) you will be required to dine on the $55 per person Festa menu.

Our Festa menu includes antipasti, a round of wood-fired pizza followed by slow cooked lamb accompanied with roasted potatoes and salad.

Dietary requirements

Please specify all dietary requirements at the time of your booking. We can accommodate all dietary requirements including (but not limited to): gluten free, lactose/fructose free, vegetarian, vegan and allergies.


SITTING TIMES & IN RESTAURANT POLICIES

Sitting times apply to all reservations. These vary every day, so please enquire for availability.

All bookings will be required to check in on arrival and will be required to vacate the table at the conclusion of the allocated sitting.

All bookings

Bookings of a certain size may be placed on a communal table.

The area you are booked in and sitting time will be stated at the time of booking and confirmed in an email — if the details on your confirmation email are incorrect, please contact us immediately.

We ask all bookings to arrive 5 minutes prior to the allotted time to check in. You will be required to exit per the sitting time.

Outside tables policy

Outside tables are available to be booked. These are subject to weather as they are not undercover. Umbrellas only provide partial shade.

If you are booked outside and the weather is unsuitable (eg. extreme heat or heavy rain) management will make an executive decision to move you to an undercover area, subject to availability, or cancel it.

In the event of cancellation at our discretion, a full refund of the deposit will be issued.

If you are booked outside and all is well, this is where your table will remain.

Pets policy

No pets are permitted on the premises.

Responsible alcohol policy

Any patrons in violation of RSA or behaving inappropriately/disturbing or causing harm to other guests or staff members will be asked to leave the premises immediately and will have their prepayment forfeited.


COVID-19 REGULATIONS

We ask all patrons to follow the current regulations in place for COVID-19.

This includes maintaining social distancing of 1.5 metres and practicing good hygiene. When you arrive, we ask you sanitise and/or wash your hands. If you sneeze or cough, please do so into your elbow and proceed to wash your hands and sanitise.

If you or anyone in your group has the mildest of symptoms, please get tested and stay at home.

Symptoms include:

• Fever (over 37.5 degrees and/or chills)
• Respiratory symptoms (coughing, sore throat, shortness of breath)
• Runny nose
• Loss of sense of smell or altered sense of taste
• Loss of appetite and/or fatigue

In line with contact tracing requirements your name and contact number must be recorded upon entry, activated with a QR code that directs you to either 1breadcrumb or Service Victoria.

We are doing everything possible to provide a safe and hygienic environment for diners and staff. We’re also working hard to ensure your visit is as close as possible to a “normal” (pre-pandemic) Zonzo experience.

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