Terms & Conditions for bookings
Prepayments and deposits
Most bookings are required to make prepayment or pay a deposit at the time of booking to secure their reservation. Please see below for details. Reservations can be made via phone Monday to Friday on +61 (03) 9730 2500
Weekend and public holiday reservations
Prepayment is required in full for the food component at the time of booking. All payments are non-transferable or non-refundable once made.
Beverages must be paid on the day, cashless (Visa and Mastercard only). Cash is not accepted.
Please note: this may also apply during peak times on weekdays
If your booking is under 8 people (including children and infants) you are welcome to book a table through our team or website. No deposit required.
If your booking is 8 or more people you will be required to make prepayment for the food component at the time of booking to secure the reservation (this cost does not apply to children under 12 years of age). All payments are non-transferable and non-refundable once made. We are unable to take tentative bookings without payment.
Please note: these terms may vary during peak times.
All payments are non-transferable or non-refundable once booked.
If someone in your group contracts COVID or needs to isolate due to COVID and is no longer able to attend your reservations we can place their funds towards the reservation for you or place funds on a voucher or provide a refund.
Bookings arriving more than 30 minutes from scheduled start time will have their table and prepayment forfeited.
Weekend + public holiday reservations
Our set $60 per person Festa menu applies to all groups (adults only). Children under the age of 12 are exempt.
Please note: this may also apply during peaks times on weekdays.
As of 1st February, 2022 our Zonzo Festa will be increasing to $65 per person.
If your booking is under 8 people (including children and infants) you are welcome to order a la carte from the menu.
If your booking is 8 or more people (including children and infants) you will be required to dine on the $60 per person Festa menu.
Our Festa menu includes antipasti, a round of wood-fired pizza followed by slow cooked lamb accompanied with roasted potatoes and salad.
Please specify all dietary requirements at the time of your booking. We can accommodate all dietary requirements including (but not limited to): gluten free, lactose/fructose free, vegetarian, vegan and allergies.
Sitting times apply to all reservations. These vary every day, so please enquire for availability.
All bookings will be required to check in on arrival and will be required to vacate the table at the conclusion of the allocated sitting.
Bookings of a certain size may be placed on a communal table.
The area you are booked in and sitting time will be stated at the time of booking and confirmed in an email — if the details on your confirmation email are incorrect, please contact us immediately.
We ask all bookings to arrive 5 minutes prior to the allotted time to check in. You will be required to exit per the sitting time.
Outside tables policy
Outside tables are available to be booked. These are subject to weather as they are not undercover. Umbrellas only provide partial shade.
If you are booked outside and the weather is unsuitable (eg. extreme heat or heavy rain) management will make an executive decision to move you to an undercover area, subject to availability, or cancel it.
In the event of cancellation at our discretion, a full refund of the deposit will be issued.
If you are booked outside and all is well, this is where your table will remain.
No pets are permitted on the premises.
Responsible alcohol policy
Any patrons in violation of RSA or behaving inappropriately/disturbing or causing harm to other guests or staff members will be asked to leave the premises immediately and will have their prepayment forfeited.
We ask all patrons to follow the current regulations in place for COVID-19, as we will be doing what is required of us during this time.
This includes maintaining social distancing of 1.5 metres and practicing good hygiene. When you arrive, we ask you sanitise and/or wash your hands. If you sneeze or cough, please do so into your elbow and proceed to wash your hands and sanitise.
If you or anyone in your group has the mildest of symptoms, please get tested and stay at home.
• Fever (over 37.5 degrees and/or chills)
• Respiratory symptoms (coughing, sore throat, shortness of breath)
• Runny nose or sneezing
• Loss of sense of smell or altered sense of taste
• Loss of appetite and/or fatigue
In line with contact tracing requirements your name and contact number must be recorded upon entry, activated with a QR code that directs you to Service Victoria.
We are doing everything possible to provide a safe and hygienic environment for diners and staff. We’re also working hard to ensure your visit is as close as possible to a “normal” (pre-pandemic) Zonzo experience.