Terms & Conditions for bookings

The following terms and conditions are specific to bookings made for the restaurant. For terms specific to weddings, please go to our weddings page. For terms relating to our online store, go here. For any other information contact us.

Reservations


Weekend and public holiday reservations

Our $65 per person Zonzo Festa Menu applies to all groups on a weekend or public holiday (children 11 years of age and under can order from the Kids Menu on the day).

Our Menu includes: antipasto, a round of wood-fired pizzas, followed by slow cooked lamb with potatoes and salad.

A 50% non-transferable/non-refundable deposit is required to secure all reservations. This is then discounted from your final bill on the day you dine.

Final numbers are required a minimum of 9 days prior to your reservation (along with all dietary requirements). Failure to provide us with your final numbers in this time frame will result in you being charged for the number of guests you have booked for on the day.

Beverages and any additional items must be paid on the day, cashless (Visa and Mastercard only). Cash is not accepted.

Please note: this may also apply during peak times on weekdays.

Weekday reservations

If your booking is under 8 people (including children and infants) you are welcome to book a table through our team or website. No deposit required.

If your booking is 8 or more people you will be required to participate in our Zonzo Festa Menu ($65pp). With a 50% non-transferable/non-refundable deposit required. Final numbers are required a minimum of 9 days prior to your reservation (along with all dietary requirements). Failure to provide us with your final numbers in this time frame will result in you being charged for the number of guests you have booked for on the day.

Please note: these terms may vary during peak times.

Gift vouchers for payment

If you have a gift voucher that you would like to use for your prepayment, please call us directly to book. +61 (03) 9730 2500
If you make the reservation and prepayment is made with a credit card, you will then only be able to use your voucher for additional payments on the day or for take away wine purchases. The amount already paid to us cannot be refunded. Please keep this in mind when booking.

If you would like to purchase a voucher to pick up from our Restaurant, please order online as a physical voucher and in the message section please note the date and time you would like to pick it up and we will get it ready for you. Please try to allow at least 24 hours notice for all pick up orders.

Cancellation policy

All payments are non-transferable or non-refundable once booked.

If someone in your group contracts COVID or is required to isolate due to COVID and is no longer able to attend your reservations we can place their funds towards the reservation or place funds on a voucher to be used at a later date or provide a refund.

Late policy

Bookings arriving more than 15 minutes from scheduled start time will have their table and deposit forfeited.

Weekend + public holiday reservations

Our set $65 per person Festa menu applies to all groups (adults only). Children under the age of 12 are exempt.

Please note: this may also apply during peaks times on weekdays.

Weekday reservations

If your booking is under 8 people (including children and infants) you are welcome to order a la carte from the menu.

If your booking is 8 or more people (including children and infants) you will be required to dine on the $65 per person Festa menu.

Our Festa menu includes antipasti, a round of wood-fired pizza followed by slow cooked lamb accompanied with roasted potatoes and salad.

Dietary requirements

Please specify all dietary requirements at the time of your booking. We can accommodate all dietary requirements including (but not limited to): gluten free, lactose/fructose free, vegetarian, vegan and allergies.

Sitting times & in-restaurant policies

Sitting times apply to all reservations. These vary every day, so please enquire for availability.

All our sittings are for a two (2) hour duration unless specified.

We ask that you arrive promptly at the start of your sitting time and vacate the table at the conclusion of your sitting.

All bookings

Bookings of a certain size may be placed on a communal table.

The area you are booked in and sitting time will be stated at the time of booking and confirmed in an email — if the details on your confirmation email are incorrect, please contact us immediately.

If you are joining us for a celebration, we allow you to bring in a few small decorations (eg/small flower jars or a couple of balloons). Please note, we do not allow any confetti or confetti/glitter filled balloons on the premises. We also do not allow any adult or inappropriate decorations. Anyone in violation of this will be asked to leave immediately.

Outside tables policy

Outside tables are available to be booked. These are subject to weather as they are not undercover. Umbrellas only provide partial shade.

If you are booked outside and the weather is unsuitable (eg. extreme heat or heavy rain) management will make an executive decision to move you to an undercover area, subject to availability, or cancel it.

In the event of cancellation at our discretion, a full refund of the deposit will be issued.

If you are booked outside and all is well, this is where your table will remain.

Pets policy

No pets are permitted on the premises.

Responsible alcohol policy

Any patrons in violation of RSA or behaving inappropriately/disturbing or causing harm to other guests or staff members will be asked to leave the premises immediately and will have their prepayment forfeited.

COVID-19 regulations

If you or anyone in your group has the mildest of symptoms, please get tested and stay at home.

Symptoms include:

• Fever (over 37.5 degrees and/or chills)
• Respiratory symptoms (coughing, sore throat, shortness of breath)
• Runny nose or sneezing
• Sore throat
• Loss of sense of smell or altered sense of taste
• Loss of appetite and/or fatigue

We are doing everything possible to provide a safe and hygienic environment for diners and staff.

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